Introducing 'Smart' Technology? Keep it Human The McDonald’s approach offers clear guidance for getting human-machine collaboration right, and for making the implementation so seamless that it is barely noticeable. In a separate survey by Deloitte, 78% of respondents said they have found use cases for RPA. ![]() ![]() This is happening across a number of disciplines, including customer support operations and increasingly in finance departments.ĪI, for example, is already in use at 58% of organizations, according to PwC a further 35% have active proof-of-concepts in motion, and most see promise in them. The volume of use cases for these technologies, and the urgency in which they are being deployed, has significantly accelerated over the past two years. ![]() Clearly, there are lessons here for all organizations that are embracing human-machine collaboration in the digital workplace through the use of technologies such as artificial intelligence (AI), robotic process automation (RPA) and natural language processing (NLP).
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